MATTHABEL RETURN & REFUND POLICY

ORDER CANCELLATION

When Can You Cancel?

  • You have 6 hours after placing your order to cancel
  • After 6 hours, your order may already be shipped

Cancellation Fee

  • 10% cancellation fee applies to all cancelled orders
  • Contact us at [email protected] to cancel

No Exchanges

We do not accept exchanges for:

  • Wrong size selection
  • Wrong design choice
  • Incorrect shipping address
  • Customer ordering mistakes

RETURNS & REFUNDS

Return Time Limit

  • 30 days from delivery date
  • After 30 days, no returns or refunds accepted

What Qualifies for Return?

We accept returns and provide full refunds when:

  • Our Mistakes:
    • Product arrives damaged or broken
    • Wrong item sent
    • Wrong size sent
    • Wrong design sent
    • Different material than ordered
    • Product doesn’t match description
  • Your Change of Mind:
    • Item doesn’t fit
    • No longer want the item
    • Ordered wrong product

RETURN CONDITIONS

Items Must Be:

✅ Unworn and unwashed ✅ Unmodified in any way ✅ In original condition ✅ With original tags attached ✅ In original packaging

Items We Cannot Accept:

❌ Worn or washed items ❌ Modified items ❌ Items without original tags ❌ Items with loose threads (easily fixable issues)

HOW TO RETURN

Step 1: Contact Us

Email [email protected] with:

  • Shipping receipt
  • Proof of purchase
  • Photos of the product received
  • Email screenshots from us

Step 2: Wait for Approval

  • We respond within 2-3 business days
  • Wait for return address and instructions
  • DO NOT return items without our approval

Step 3: Ship Your Return

REFUND PROCESSING

Timeline

  • 2 business days to process after we receive your return
  • 10-15 days for refund to appear in your account
  • Full refund includes original shipping fee

Return Shipping Cost

  • Customer pays return shipping costs
  • Return shipping is not refunded

Lost Returns

  • We are not responsible for lost return packages
  • Always use trackable shipping
  • Send tracking number via email

IMPORTANT REMINDERS

⚠️ Contact us before returning – No refunds for unauthorized returns ⚠️ 30-day limit strictly enforced – No exceptions after this period ⚠️ Must have email approval – Returns without approval will not be processed ⚠️ Customer pays return shipping – This cost is not refunded

CONTACT INFORMATION

Customer Support Email: [email protected] Response Time: 2-3 business days